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Terms and Conditions

Terms and Conditions

We only deliver to UK Mainland, Northern Ireland customers and select International destinations. For customers in all other territories please e-mail sales@connextechnologies.co.uk


Terms and Conditions of Sale


1.0 Contract

These terms and conditions govern all transactions between us for any sale of goods or services by us to you.

When you place an order to purchase goods from our site, and we have approved your payment details, we will at our discretion accept your order. Our acceptance of your order creates a legally-binding contract between us ("your Contract").

These terms and conditions, together with the prices displayed on our web site, delivery details, contact details and any document expressly referred to in these terms and conditions, set out the whole of our agreement relating to the sale of goods or services by us to you.

Pleas note our webshop only accepts orders from the Mainland UK, Northern Ireland customers and some International destinations.

2.0 Product Availability and Descriptions

When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your purchase order. That you have received an automatic confirmation does not necessarily mean that we will be able to meet your Order. If the Product is not available we will also let you know by email.

All drawings, images, descriptive material, specifications and advertising on our web site are for the sole purpose of giving an approximate description of the goods or services in order to assist your purchasing decision.

We may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at our sole discretion.

Our webshop pages include an out of stock status indicator and whilst every effort is made to keep this indicator up to date, occasionally goods shown in stock may not be immediately available. If the goods are not in stock, they will be shipped as soon as available, or you have the option to cancel the agreement without penalty.


3.0 Pricing, VAT, Duties and Other Sales Taxes
The price payable for goods or services is stated on our web site at the time you place your order. The price is shown both exclusive and inclusive of VAT. Under UK VAT rules, all shipping charges are extra and are subject to VAT.
You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify and the weight of the products you buy.

We reserve the right to cancel your Contract if:

- we have insufficient stock to deliver the goods you have ordered in an acceptable time scale
- one or more of the items ordered was listed at an incorrect price for whatever reason
- your payment is refused, not authorised or declined by your credit card provider.
If we do cancel your Contract, we will notify you by e-mail and we will immediately credit to your account or credit card any sum debited by us.

Our UK VAT registration number is GB 921 9407 27.

4.0 Payment

Our webshop accepts payment via selected credit and debit cards using a secure server supplied by Worldpay.
We can also accept payment via cheque and bank transfer. Please contact us to pay by these methods.

5.0 Delivery

We will deliver the goods ordered by you to the address you give us when you place your order. We will try to deliver your goods within 3-4 working days but delays in delivery are occasionally beyond our control.
We deliver to UK mainland, Northern Ireland and some International destinations via Royal Mail services to minimise shipping costs.
All deliveries require a signature upon delivery, it is your responsibility to supply us with the full and correct shipping address, and to arrange for persons to be present to accept delivery.
Any dates we give you for delivery are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in delivering the goods to you, nor will delay constitute a reason for cancellation of the contract.
We will not be liable for any loss of use, loss of profit, loss of customers, or other direct or indirect loss you suffer as a result of late, damaged or non-delivery of items we despatch to you.
Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time. Please sign the consignment document 'UNCHECKED', as we cannot otherwise accept any claims for damage in transit.
For a full schedule of delivery prices please contact us.

6.0 Cancellation

The rights of cancellation set out below apply to any agreement between you and us.
You have a right to cancel the agreement at any time before the expiry of a period of 7 working days beginning with the day after the day on which you receive the goods. Provided the goods are returned to us in pristine condition, we will refund the whole amount less the shipping charges we incurred.

• You may cancel by giving us notice in any of the following ways:

1. by a notice in writing which you leave at our address
2. by a notice in writing which you send by post to our address
3. by facsimile to our business facsimile number
4. by electronic mail to our electronic mail address
Our contact details can be found on the contact page. The notice shall operate to cancel the agreement between us.

If you cancel the agreement :

1. You must request a RMA (Return Material Authorisation) number from us and clearly mark the RMA number on the product and documentation you return;
2. you must return the goods to us at the address given on the contact page;
3. the goods must be returned to us complete and in pristine (i.e re-saleable) condition with the packaging undamaged;
4. you are responsible for the cost of returning the goods to us at the address given above ;
5. you are under a duty to take reasonable care of the goods (including reusable packaging, installation instructions etc.) until they are returned to us;
6. you are under a duty to take reasonable care to see that they are received by us and not damaged in transit ;
7. we will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us.

On satisfactory receipt of the return goods we will refund the full amount paid less the shipping charges we incurred to your credit/debit card or if you paid by cheque/bank transfer issue a check to the full amount.

7.0 Returns

If you suspect that an item supplied is defective, you may advise us in writing (email is acceptable) and we shall make arrangements for you to return the item to us.
1. You must request a RMA (Return Material Authorisation) number from us and clearly mark the RMA number on the product and documentation you return;
2. you must return the goods to us at the address given on the contact page;
3. the goods must be returned to us complete and in the condition you received them in;
4. you are responsible for the cost of returning the goods to us at the address given above;
5. you are under a duty to take reasonable care of the goods (including reusable packaging, installation instructions etc.) until they are returned to us;
6. you are under a duty to take reasonable care to see that they are received by us and not damaged in transit;
7. We will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us.

If we agree that the item is defective we will send you a replacement entirely at our expense.

If we find there to be no fault, or the item has been misused, we will advise you of this and any charge we may apply for the time spent determining the fault. It will then be your responsibility to arrange for the item to be collected, or to pay us for the expense of returning it to you.

8.0 Title

Title in all goods supplied remains with us until payment has been received in full.

9.0 Advice given by us to you

We are always prepared to offer advice about the goods including advice about installation, compatibility, and deployment. We know the general purpose for which you require our goods and we will take reasonable care when giving you any advice.

Without knowing the particular/specific application for which you require our goods and the exact specification and configuration of any existing system into which you intend to install our goods we cannot and do not warrant the suitability of any of our goods for your particular purpose.

10.0 Refunds

At our discretion we may offer you a refund. Where goods were correctly supplied to your order we reserve the right to charge a restocking fee of 25%.

12.0 No affect to statutory rights

The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.


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